1. What information do you need from me to provide a quote?
Ans: To provide an accurate quote, we need information on the services you require, the number of endpoints in your environment, the current state of your cybersecurity infrastructure, and the size of your organization.
2. What size or type of companies do you typically work with?
Ans: We work with organizations of all sizes. Rather than focusing solely on company size, we assess factors like the number of endpoints and the nature of your operations to tailor the most effective security solution.
3. Do you specialize in any industry (e.g., Fintech, Healthcare)?
Ans: We serve companies across a wide range of industries. Our approach is adaptable, ensuring we can meet the unique compliance and security needs of any sector.
4. How long does it take to roll out your MDR/vCISO/compliance program?
Ans: The rollout timeline depends on your environment’s complexity and the number of endpoints. After an initial assessment, we provide a clear implementation timeline tailored to your needs.
vCISO
1.How many hours per month are included, and can they be flexible according to the company’s needs?
Ans: Our vCISO services come with a defined monthly engagement, which can be adjusted based on your requirements. In urgent situations, our vCISOs are available 24/7 to ensure your organization is always supported.
MDR
2.Which environments do you monitor (cloud, on-prem, endpoints)?
Ans: We monitor all environments—cloud, on-premises, and endpoints—to provide comprehensive threat detection and response.
VAPT
3.Will testing disrupt production systems?
Ans: Yes, deep scans can potentially impact production systems. To minimize disruption, we schedule vulnerability assessments and penetration tests during off-business hours or maintenance windows.
1. How is pricing structured—fixed monthly, per user, per asset, or project-based?
Ans: Pricing is customized based on factors like the number of users, endpoints, services required, and overall project scope. After an initial consultation, we propose a monthly pricing model tailored to your needs.
2. Are there minimum contract terms? Can we start with a pilot?
Ans: We do offer pilot programs for new clients. While we don’t enforce strict minimum contract periods, terms are defined clearly at the start of the engagement to ensure mutual understanding.
3. What happens if we need to scale up or down mid-contract?
Ans: We support both scaling up and down mid-contract. However, if services are reduced, iSecurify is not liable for the risks associated with services no longer in scope.
1. Do you replace our existing stack or integrate with it?
Ans: We offer our own recommended solutions but are flexible and can integrate with your existing technology stack—provided compatibility is verified—to ensure a seamless experience.
1. Do you offer 24/7 support, and how do we reach you after hours?
Ans: Yes, we offer 24/7 support. You can reach us via email or by phone, depending on the urgency and your preferred mode of communication.
1. Where are your data centers located and are they compliant with local data residency laws?
Ans: Our data centers are located in India, France, North America, and Singapore. All are fully compliant with their respective local data residency and regulatory requirements.
1. Do you have case studies or references we can contact?
Ans: Yes, we have case studies available on our website. While we respect our clients' privacy and confidentiality, we can provide references where permitted.
1. What makes iSecurify different from other MSSPs or consultancies?
Ans: iSecurify differentiates itself through rapid incident response, a client-first support model that includes both email and phone options, and cost-effective solutions tailored to each client’s needs—all without compromising on quality.
2. Can you help train our staff in security awareness?
Ans: Absolutely. We offer tailored security awareness training programs to ensure your staff is equipped to identify and respond to cyber threats effectively.
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